Based in Cape Town, Quality Touring Services have been in operation since 1997.
STANDARD CONDITIONS OF BUSINESS
1. UNDERTAKING
Quality Touring Services undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the passenger and/or agency acting on behalf of the passenger.
2. DEFINITION
Quality Touring Services means Quality Touring Services Close Corporation CK919552/23
Passenger means: Individuals, groups, companies or other legal persons using the services offered by Quality Touring Services and includes the agents of passengers.
Services means: The provision of accommodations and/or transportation and/or meals as offered by Quality Touring Services and accepted by the Passenger.
3. TERMS OF PAYMENT
3.1. Three months before commencement of services - a deposit of 25 % of the quoted tour price is required (N.B. : For tours that include Private Game Reserves certain hotels and Lodges, a different schedule of deposits, payments and cancellation fees apply. This will be provided when applicable.)
45 days before commencement of services - full payment plus rooming list is required.
Notes:
i) Booking made between 3 months and 45 days before commencement of services must be accompanied by a deposit of 50 % of the quoted tour price.
ii) Bookings made within 45 days of commencement of services must be accompanied by full payment of the tour plus rooming list.
iii) Where circumstances do not permit the timeous receipt of funds, explicit confirmation of transfer of funds will enable us to reserve services.
3.2. Payments may be deposited directly into the following bank account:
EFT Transfer
Bank: First National Bank
Branch: Cape Gate
Account Number: 62387253942
Branch Number: 251-945
Swift code : FIRNZAJJ
Account Holder : Quality Touring Services
3.3. If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Quality Touring Services on receipt of moneys will be accepted as the applicable rate.
3.4. If the required deposit or final payment is not received by due date, Quality Touring Services reserves the right to withdraw services.
4. CANCELLATIONS
4.1. General Conditions
4.1.1. Cancellations made more than 45 days prior to arrival will not normally result in cancellation fees being charged. However;
4.1.2. Quality Touring Services reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.
4.1.3. In the event of services being cancelled 45 days or less, prior to arrival, the following cancellation fees will apply.
• 45 days to 36 days before commencement of services: 25% total quoted tour price due. (Subject to 2. above)
• 35 days to 16 days before commencement of services: 50% of total quoted tour price due. (Subject to 2. above)
• 15 days or less before commencement of services: 100% of the total quoted tour price due
We recommend that you ensure that your passengers take adequate personal cancellation insurance cover before departure from home.
4.2. Special Conditions
For tours that include services of certain suppliers with more stringent policies, e.g., National Parks Board, Blue Train, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
5. AIRLINES
Cancellations and refunds
In the event of cancellation or failure, for any reason whatsoever, to use confirmed space, as ticketed, 25% (twenty five percent) of the applicable airfare will be forfeited. A change of reservation constitutes a cancellation. Extension of ticket validity is not permitted, save when a passenger is hospitalised due to illness or in the even of death of a member of the passenger’s immediate family.
Responsibilities and booking conditions
All airfare reservations are arranged subject to the conditions imposed by the respective airline.
6. LUGGAGE
One suitcase and one overnight bag per person is allowed. Quality Touring Services accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take up adequate insurance cover
7. DELAYS
Quality Touring Services shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause.
8. RESPONSIBILITY
Quality Touring Services carries comprehensive passenger liability insurance details of which will be made available on request. Quality Touring Services is not responsible for any damages sustained by any passenger as a result of any act or omission whatsoever of any hotel, airline or other person, notwithstanding the fact the Quality Touring Services acted as agent of such hotel, airline or other person.
9. LAW
The law of the Republic of South Africa shall govern the relationship between Quality Touring Services and the passenger and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Quality Touring Services and the passenger, or Agent.